I suffer from being consistently inconsistent. That is, when I implement our Computer-use policy.
Rule Maker, Rule Breaker.
The policy says that a student needs to have a library card in order to use the computer but when a student comes to me -- begs, come down on his knees to let him use the computer because "it's very important Miss, Puhleeeaassee!" -- my heart would melt as I can really feel the urgency and need on the student's part. So instead of saying NO, I find myself saying "Just this time lang ha." Some students would just test you if you will give in but you'll know when they're for real.
For us librarians, being inconsistent is a no-no because being consistent in implementing rules or policies is the best way to be fair with everyone. However, I also believe that rules may have exceptions.
Understand the rule so you'll know how and when to break it intelligently.
It is important that we know why the rules were created in the first place. Once you do, it's easy to break it with impunity. Policies are important so we are properly guided but like I have mentioned before I believe in loving people more than procedure. At a number of times that I said Yes instead of NO, I don't feel any regret because I know the library was able to serve. I'd rather see the computer being used instead of seeing it sitting there undisturbed, dusty and empty. Give more! (This is one of the most important keywords I got from the recently held seminar in Sagada. )
Also, at all times we have to exercise our good judgment. Of course there will be more instances that you cannot break rules just because you want to help. Some needs to learn to follow guidelines the hard way.
